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Returns & Exchanges

Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase, you can return it to PMC Supplies LLC within 30 days from the date the items are received, subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise

* We do not accept any Returns or Exchanges for used items!

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product to insure it is in new condition, we will credit your account. Please allow 5-10 Business days for a credit to appear on your account. If payment was made by check, the refund will be applied as a merchandise credit to your PMC Supplies Customer Account.

We reserve the right to refuse merchandise that is returned after the 30 day return policy period or to charge additional restocking fees based on the original invoice date.

*In most cases Shipping and Handling charges are non-refundable and are deducted from the amount of the refund applied.

Exchanges

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed. Damaged or Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. If you receive a damaged or defective item, please contact us within 3 business days from the date your shipment was received. We will do our best to promptly replace or return your damaged item. For returns and exchanges of non-damaged merchandise, the customer is responsible for all shipping/handling charges to send the unwanted product back for a refund. The original shipping/handling charges are also non-refundable. We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

Conditions

Please read all conditions below. If conditions are not met, PMC Supplies, LLC reserves the right to refuse the return or to charge a restocking fee not less than 15%.

  • All returned or exchanged items must be in NEW condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • PMC Supplies LLC is not responsible for personal data or items left in returned merchandise.
  • PMC Supplies LLC is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return/Exchange on the following:

  • Any Used, Altered or Mishandled products
  • Any Special Order products or Custom Orders

To return an item:

  1. Pack the item in a sturdy carton (the original, if possible) and seal with strong tape.
  2. Include all original paperwork and packaging in your return and mail to:
    PMC Supplies LLC ATTN: Returns Department
    751 Grant Avenue
    Lake Katrine, NY, 12449 US

In some instances for damaged or defective items we may provide a Pre-paid Return label. Call for a prepaid authorized return service (ARS) label (U.S. customers only). Return Shipping Labels are provided at PMC Supplies, LLC’s sole discretion.

For Additional Information Regarding Returns or Exchanges contact us at:
T: 518-249-6533
E: Info@Pmcsupplies.com